Privacy Policy
Rocky Mountain Custom Decks
Introduction
Shadowcrest LLC, doing business as Rocky Mountain Custom Decks ("Rocky Mountain Custom Decks," "we," "us," or "our"), respects your privacy. This Privacy Policy explains what information we collect when you visit rockymountaincustomdecks.com (the "Website"), how we use it, and the choices you have. By using the Website, you agree to the practices described in this policy.
Information We Collect
Information You Provide to Us:
When you fill out a form on our Website, request a consultation, download our cost guide, or contact us by phone or email, you may give us information such as:
- First and last name
- Email address
- Phone number
- Street address, city, state, and postal code
- Project type and investment range
- How you heard about us
- Project details and any other information you choose to share
Information Collected Automatically:
When you visit the Website, we and our service providers may automatically collect certain information, including:
- IP address, browser type, and device type
- Pages viewed, time spent on pages, and links clicked
- The website or ad that referred you to us
- General location based on your IP address
- Cookie and similar tracking data, as described below
How We Use Your Information
We use the information we collect to:
- Respond to your questions and consultation requests
- Schedule site visits and communicate about your project
- Send you the resources you request, such as our cost guide
- Send occasional emails about our services, project ideas, and company news (you can unsubscribe at any time)
- Send appointment reminders and project updates by text message, if you've agreed to receive them
- Understand how visitors use the Website so we can improve it
- Measure the performance of our advertising
- Comply with legal obligations and protect our rights
Cookies and Tracking Technologies
Our Website uses cookies, pixels, and similar technologies to remember your preferences, understand how visitors use the Website, and measure our marketing. These may include tools provided by HubSpot, Google (including Google Analytics and Google Ads), Meta (Facebook and Instagram), and Microsoft (including Microsoft Clarity).
Some of these tools record how you interact with our pages, such as clicks, scrolling, and mouse movement, to help us improve the Website's design. They do not record the information you type into form fields that we've marked as sensitive.
You can set your browser to refuse or delete cookies. If you do, some parts of the Website may not work as intended. You can also learn more about controlling interest-based ads at optout.aboutads.info and through your Google and Meta account ad settings.
How We Share Your Information
We do not sell your personal information. We share it only in the following situations:
- Service providers: We use trusted third parties to help run our business, including customer relationship management, email, project management, website hosting, analytics, and advertising platforms. They may use your information only to provide services to us.
- Financing partners: If you ask about financing, we may share your contact information with our lending partner so they can follow up with you directly. Their use of your information is governed by their own privacy policy.
- Legal requirements: We may disclose information if required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Rocky Mountain Custom Decks, our clients, or others.
- Business transfers: If our business is sold, merged, or reorganized, your information may be transferred as part of that transaction.
Text Messages
If you give us your mobile number and agree to receive text messages, we may text you about appointments, project updates, and related information. Message frequency varies, and message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for assistance. We do not share your mobile number or text messaging consent with third parties for their marketing purposes.
Email Communications
You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of any email. Even if you unsubscribe, we may still contact you about an active project or a request you've made.
How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your information. No website or method of electronic storage is completely secure, though, so we can't guarantee absolute security.
How Long We Keep Your Information
We keep your information as long as needed to respond to your request, complete your project, honor our warranty, and meet our legal, tax, and accounting obligations.
Your Choices and Rights
Depending on where you live, you may have the right to:
- Ask what personal information we have about you
- Ask us to correct inaccurate information
- Ask us to delete your information
- Opt out of marketing communications
To make a request, contact us using the information below. We may need to verify your identity before responding.
Third-Party Websites
Our Website may link to other websites, such as social media platforms, review sites, manufacturer websites, and financing partners. We aren't responsible for the privacy practices of those websites, so we encourage you to review their privacy policies.
Children's Privacy
Our Website is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we'll delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll revise the effective date at the top of this page. Your continued use of the Website after any changes means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Rocky Mountain Custom Decks
Shadowcrest LLC
3578 E Hartsel Dr
Colorado Springs, CO 80920
Phone: (719) 322-7905
Email: Sales@rmcdco.com